When Andrea Berg joined Avolve, it wasn’t her first foray into partnering with local agencies. For more than a decade, Andrea worked for Adams County, Colorado, where she began in public works and stormwater regulation. She later moved into leadership roles, overseeing permitting and licensing and later became responsible for process improvement and cross-departmental coordination.
It was in that role that Andrea first encountered Avolve. Tasked with finding a better way to manage plan review, Andrea led the search for a new solution and ultimately selected ProjectDox. She then helped implement the solution, train teams, and tweak workflows to ensure the project's success.
Taking the Leap: Customer Success
After relocating to Minnesota in 2023 and leaving her Colorado job, Andrea found herself at a professional crossroads. With many years under her belt in public service, she started to consider applying her experience in a new way. When she saw an opening at Avolve for a Customer Success Manager, something clicked.
“I was really looking to use my skills in a different way. I know the government side of everything, and when I saw the opening at Avolve I thought, That would be perfect. I could work with customers and bring my decades of experience,” she says.
Today, Andrea partners with agencies across the country navigating many of the same challenges she once faced.
“Having been a customer, I have deep insights from that perspective,” she says. “Whether I’m working directly with customers or supporting the product team, I can provide first-hand experience,” she says.
Her background lends immediate credibility and allows her to quickly move into solution-oriented discussions.
Favorite Parts of Working at Avolve
During her many years of public service, Andrea experienced the challenges of heavy regulatory pressure and accountability, limited agency resources and staffing, and technical complexity of water, wastewater, and stormwater review, which has positioned her to uniquely meet the needs of her customers.
“I love working with customers. When I do my introduction calls I ask them, ‘What are your pain points? What are your challenges? I've been on your side,” she says. “I can identify and empathize with them,” she adds, noting that many of the challenges her customers face are the same ones she once worked through herself.
For Andrea, one of the best parts of transitioning to Avolve has been retaining the civic mindedness of being in public sector. “I'm still helping local communities, only now I’m helping our customers support their applicants, their customers: the public.”
That connection between technology and community impact is what continues to motivate her. Whether she’s guiding a customer through a challenge or sharing insights internally, her focus is informed by first-hand experience and grounded in outcomes that move the needle for communities.
Within Avolve, Andrea has also found opportunities to expand her influence beyond customer conversations. As her colleagues have come to understand the depth of her government experience, she’s increasingly been pulled into discussions with product and professional services teams — which she loves.
“It’s been so rewarding to be contacted by the product and professional services teams who want to meet more regularly because they want to leverage my experience to better serve our customers,” she says. “Really feeling valued for that knowledge I bring is amazing.”
Still, at the heart of it all are the people.
“I’m very much a people person, and I enjoy being in a position where I get to talk to a lot of people all day long.”
That same sentiment extends to her colleagues. Like many at Avolve, she points to the company’s culture as a defining part of her experience.
“It really does feel like family,” she said. “When you see people in person, everybody's just so excited to see each other. I just love that feeling that we have here.”
When asked about what she’s looking forward to, Andrea was clear.
“I’m extremely excited about where we’re going,” she said. “The ways in which we’re continuing to advance local government agencies and help them help the public with more timely and efficient plan review is really exciting.”
Seeing customer reactions to new innovations has only reinforced that sense of momentum. has only reinforced that sense of momentum.
For Andrea, the journey from customer to collaborator has been a refreshing experience. And in many ways, the goal remains the same: making it easier for local governments to serve their communities, just from a different seat at the table.
Inspired by Andrea’s journey? View open roles at Avolve.