How Avolve and TruePoint Solutions Unite to Drive Customer Success

It’s in part thanks to our strategic partnerships that Avolve has achieved its role as leader in the electronic plan review software market. By collaborating with leading software and service providers, we deliver to the communities we serve. 

One of our standout partners is TruePoint Solutions, a leading provider of IT professional services for public sector agencies and a company that has consistently demonstrated expertise, dedication, and a deep understanding of the market.  

TruePoint’s Role and Expertise 

TruePoint is a sought-after services provider and consulting firm specializing in the implementation of several permitting systems. Their extensive portfolio and experience includes working with Accela, Clariti, Infor, and maintaining a robust relationship with Trimble Unity.  

“They have relationships and experience with a multitude of the permitting systems we integrate with,” said Derek Porter, Chief Growth Officer at Avolve. “They complete complex implementations on time and on budget, at the same time have become industry experts when it comes to permitting and plan review.” 

A Rich History and Proven Success 

TruePoint has been a significant player in the market for 20 years, boasting an extensive customer base. Their long-standing experience with various permitting systems has allowed them to master these products and become a trusted advisor in the community development sector. Their experience extends beyond the permitting and plan review realm – recognized experts in government-focused solutions for asset and work management, licensing, utility, and agriculture billing and management. 

Their comprehensive experience with the public sector has equipped them to also understand the broader picture of public sector operations and the interconnectivity across the agencies within jurisdictions.  

Through continuous interactions with government agencies and building departments, TruePoint has gained a unique perspective on best practices and business processes within these organizations, making them an invaluable partner for us here at Avolve.  

The Perfect Blend of Experience and Expertise 

TruePoint embodies the ideal partner for Avolve, combining community development sector expertise with deep technological know-how.  

“The perfect partner is a company or an individual who is a blend of subject matter expertise and technology — it's just not enough to be a product expert,” said Porter. “That’s really what differentiates TruePoint. They bring both of those vital attributes.” 

TruePoint goes the extra mile to ensure Avolve’s products are delivered on time and within budget, all while maintaining high standards of quality. 

Integrated Support and Continuous Collaboration 

When TruePoint handles implementation, they often serve as the primary point of contact for the customer. Their comprehensive knowledge of the digital ecosystem allows them to triage issues swiftly and efficiently, ensuring seamless support for outstanding customer service.  

While Avolve remains actively involved throughout, TruePoint’s role as the point person enhances the overall customer experience by providing swift resolutions and expert guidance.  

Almost a Decade of Growth and Partnership 

Our partnership with TruePoint spans almost a decade, during which they have played a crucial role in the success of our growth. They were instrumental in launching DigEplan in North America and continue to serve a multitude of our clients.  

TruePoint remains a valued solution provider, consistently working alongside our team to deliver exceptional services to our clients.  As we continue to grow and innovate, TruePoint’s role as a trusted partner will undoubtedly remain important to our success.